By purchasing or engaging FIZABEE LLC for services, you acknowledge and agree to the terms of this Refund and Return Policy.
FIZABEE LLC
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
United States
Email: hello@fizabee.com
Website: https://fizabee.com/
FIZABEE provides:
Custom iOS & Android App Development
Cross-Platform App Development
Mobile UI/UX Design & Prototyping
App Testing, Deployment & Optimization
Related development and technical services
Our packages are generally provided through a one-time payment model rather than recurring subscriptions.
FIZABEE provides customized digital and software development services.
Unlike physical products, our services may involve work that begins shortly after payment, including:
Project planning
Requirements analysis
UI/UX design
Prototyping
Software development
Coding
Configuration
Testing
Optimization
Technical consultation
Deployment preparation
Project communication
Because these services involve professional work and customized deliverables, they cannot always be “returned” in the same way as physical products.
Once work on a project has started, payments are generally non-refundable, except where a refund is expressly required by applicable law or agreed upon in writing.
Work may be considered started when FIZABEE begins activities such as:
Requirements analysis
Project planning
UI/UX design
Prototyping
Development
Coding
Testing
Technical setup
Project research
Integration work
Other agreed project activities
The reason for this policy is that professional resources may already have been allocated to the project.
If you request cancellation before meaningful project work has started, FIZABEE may review the request on a case-by-case basis.
Where a refund is approved, the refundable amount may be reduced by:
Payment processing fees
Third-party fees already incurred
Administrative costs
Work already performed
Other non-recoverable project expenses
Any approved refund will be processed using the original payment method where reasonably possible.
If a client cancels a project after work has started, the client may remain responsible for payment for work already completed or committed.
Depending on the project stage, this may include charges for:
Completed designs
Completed development
Completed testing
Project planning
Research
Prototyping
Integrations
Technical configuration
Third-party services
Other completed or committed work
Any potential refund will be evaluated based on the specific project circumstances and applicable agreement.
Once a deliverable has been completed and provided to the client, payment for that deliverable is generally non-refundable.
Examples may include:
Completed UI/UX designs
Approved prototypes
Completed application features
Completed source-code work
Testing reports
Deployment preparation
Other agreed project deliverables
Clients are encouraged to review deliverables carefully and communicate concerns promptly.
Clients may request changes during a project.
Changes that fall within the agreed scope may be handled according to the applicable project agreement.
Requests that substantially change the original scope may require:
Additional fees
A revised quotation
A revised timeline
Additional development
Additional design work
Payments for work already completed are not automatically refundable because the client later changes project requirements.
Refunds may not be available when delays or project difficulties are caused by client-related circumstances.
Examples include:
Delayed feedback
Delayed approvals
Failure to provide required information
Failure to provide necessary access
Changes in requirements
Delayed payments
Unavailability of required third-party accounts
Missing project materials
FIZABEE may reasonably adjust project timelines when client delays affect delivery.
Some projects may depend on third-party services.
Examples include:
Apple App Store
Google Play
Hosting providers
Cloud platforms
Payment processors
APIs
Maps
Authentication services
Analytics platforms
Software libraries
Other external technology services
Fees paid to third parties are generally non-refundable through FIZABEE.
FIZABEE is not responsible for refunds resulting from:
Third-party service cancellation
Platform rejection
Platform policy changes
Third-party outages
API changes
Service discontinuation
Third-party account restrictions
Changes to third-party pricing
Where a third party controls a payment or service, the applicable third party’s refund policy may apply.
FIZABEE may provide application deployment or submission support when included in the purchased package.
However, Apple, Google, or another third-party platform ultimately controls application approval.
If an application is rejected by an app marketplace, this does not automatically qualify the client for a refund.
If changes are required because of platform requirements, the parties may determine whether those changes fall within the agreed scope or require additional work.
If a delivered application contains an issue that falls within the agreed project scope, FIZABEE may review and address the issue according to the applicable project agreement.
A technical issue does not automatically create a right to a refund.
Where appropriate, FIZABEE may choose to:
Correct the issue
Provide a reasonable workaround
Reconfigure the affected functionality
Investigate the cause
Provide another reasonable solution
The appropriate remedy depends on the nature of the issue and the agreed project scope.
If a client identifies a genuine defect in an agreed deliverable, the client should notify FIZABEE as soon as reasonably possible.
The issue should include enough information for us to understand and reproduce the problem where possible.
We may request:
Screenshots
Screen recordings
Device information
Operating system information
Steps to reproduce the issue
Error messages
Other relevant technical information
Where the issue is determined to be within our agreed responsibility, we will make reasonable efforts to address it according to the project agreement.
Refunds are generally not provided solely because a client changes their mind after customized work has begun.
This includes situations where:
The client changes business direction
The client no longer wants the application
The client decides not to launch
The client changes their target audience
The client chooses another development provider
The client decides not to continue the project
Because customized professional work may already have been completed, payments associated with completed work generally remain non-refundable.
If you accidentally make a duplicate payment for the same invoice or service, please contact us promptly.
After verifying the duplicate transaction, FIZABEE may issue a refund for the verified duplicate amount, subject to applicable payment processing considerations.
If you believe a payment was made without your authorization, contact us immediately at:
We may request information necessary to investigate the transaction.
If the payment was processed through a third-party payment provider, that provider’s dispute and investigation procedures may also apply.
To request a refund or raise a billing concern, contact us by email:
Your request should include:
Full name
Company name, if applicable
Invoice or order information
Service or package purchased
Payment date
Reason for the request
Relevant project information
Supporting documentation, if applicable
Providing complete information can help us review the request more efficiently.
Each refund request may be reviewed based on:
The applicable project agreement
Amount of work completed
Project stage
Payment status
Deliverables already provided
Client-requested changes
Third-party costs
Project delays
Applicable law
Other relevant circumstances
Approval of one refund request does not create an automatic right to a refund in another situation.
If a refund is approved, we will generally process it using the original payment method where reasonably possible.
The time required for the refund to appear in your account may depend on:
Payment provider
Bank
Card issuer
Payment method
Processing systems
FIZABEE cannot control delays caused by financial institutions or third-party payment processors.
Unless otherwise required by applicable law or agreed in writing, the following may be non-refundable:
Completed development work
Completed design work
Completed prototypes
Completed testing
Technical consultation already provided
Third-party fees
Platform fees
Payment processing fees
Hosting fees
Domain fees
API costs
Licensing costs
Other project expenses already incurred
Because FIZABEE primarily provides digital and professional services rather than physical products, traditional product returns do not apply.
Digital deliverables cannot generally be returned after they have been created, transferred, accessed, or used.
Refund eligibility is therefore determined according to the service agreement, project status, work completed, and applicable law.
If a client wants to upgrade from one package to another, the request may be reviewed based on the project’s current status.
Any additional amount required for the upgraded package will be communicated before the additional work begins.
Previously completed work is not automatically refunded when a package is upgraded.
If a client requests to downgrade a package after work has started, the request may be evaluated based on the amount of work already completed and the applicable project agreement.
A downgrade does not automatically create an entitlement to a refund.
FIZABEE may terminate or suspend a project where reasonably necessary due to:
Non-payment
Material breach of agreement
Unlawful activity
Abusive conduct
Misuse of services
Security concerns
Repeated failure to cooperate
Other serious project-related circumstances
If FIZABEE terminates a project, any refund or outstanding payment obligations will be determined based on the applicable agreement, work completed, circumstances of termination, and applicable law.
We reserve the right to reject refund requests that appear fraudulent, abusive, deceptive, or inconsistent with the actual project circumstances.
This may include attempts to:
Obtain completed work without payment
Misrepresent project status
Submit false information
Repeatedly abuse refund procedures
Use payment disputes improperly
We may take appropriate action to protect our business and rights.
Before initiating a payment dispute or chargeback, we encourage clients to contact FIZABEE at hello@fizabee.com so we can attempt to resolve the issue.
If a chargeback is initiated, we may provide relevant documentation to the payment processor or financial institution, including:
Invoices
Project agreements
Payment records
Communication records
Evidence of completed work
Deliverables
Other relevant documentation
Nothing in this section limits any rights available to consumers under applicable law.
Nothing in this Refund and Return Policy is intended to remove or restrict any mandatory rights you may have under applicable consumer protection laws.
Where applicable law provides a non-waivable right to a refund, cancellation, remedy, replacement, or other protection, that legal right will apply.
Refunds are not generally provided because a completed application does not achieve a particular business outcome.
FIZABEE does not guarantee specific:
Revenue
Profit
Downloads
App rankings
Customer numbers
Conversion rates
Market share
Return on investment
Business performance depends on many factors outside our control.
Personal information associated with refund requests and transactions will be handled according to our Privacy Policy and applicable law.
Payment information may be processed by third-party payment providers.
We encourage clients to review the applicable privacy and payment policies of those providers.
FIZABEE may update this Refund and Return Policy from time to time to reflect:
Changes in services
Changes in payment procedures
Changes in business practices
Changes in applicable law
Improvements to our policies
The updated policy will display a revised “Last Updated” date.
If you have questions about this policy, need clarification regarding a project payment, or wish to submit a refund request, please contact:
FIZABEE LLC
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
United States
Email: hello@fizabee.com
Website: https://fizabee.com/
We recommend contacting us before initiating a payment dispute so that we have an opportunity to review and resolve the issue.
FIZABEE LLC provides customized mobile application development services through a one-time payment model. Because our services involve professional work and customized digital deliverables, refunds are evaluated based on the project’s status, completed work, applicable agreement, and applicable law.
We aim to communicate our pricing, project scope, deliverables, and payment expectations clearly before beginning work.
If you have any questions about the refund terms applicable to your specific project, please contact us before making a payment.
FIZABEE LLC
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
United States
Transforming bold ideas into powerful mobile experiences that connect businesses, engage users, and drive lasting digital growth.
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